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Residential

Turnaround times

Updated 5 Feb 2025
Important

If there is a delay on anything, be sure to check the “notes” on the application. This will generally be the best place to see what is holding up a deal.

How long till approval?

  • 24 hours AFTER the customer has submitted all documents.
  • After the loan is formally submitted, we need to call the customer to complete the compliance call.
  • We also use this opportunity to follow up any missing documents (e.g. Payslips)
  • If the customer does not answer the phone, or does not respond with documents, this 24 hours timer does not start.

How long till I get paid?

  • After the customer has called Community First, it can be anywhere from 4-48 hours.
  • If this time period has elapsed, please email contact@solarisfinance.com.au and we will be happy to follow up for you.
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